Stafford Jewelers has been serving Greater Cincinnati and Northern Kentucky for over 20 years. Your satisfaction is extremely important to us, which is why Stafford Jewelers is happy to offer a ten (10) day return policy.
Diamonds are graded by "The 4Cs" to compare their quality. This grading system rates four characteristics of a diamond: cut, color, clarity, and carat.
WHAT IS YOUR RETURN POLICY?
Returns are accepted ten (10) days from the date of delivery.
Exceptions to this policy are as follows:
- Rings sized and/or set per customer's request
- Jewelry or watches altered per customer's request
- Special orders (any item ordered per customer's request)
- Custom orders
- Items that show signs of any wear or damage
- Any item that is returned incomplete (must include all certificates, warranties, paperwork, links, parts, boxes. etc.)
All special orders require 25% deposit of the total order. Special orders cancelled within 24 hours of placing the order are eligible for a 100% deposit refund. There are no returns or cancellations on special orders after 24 hours.
In order to offer our clients the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of purchasing two or more of the same or similar item, and then only keeping one of them. If you are unsure of your selection, or if you have any questions about making a purchase, please contact us or visit your local store for assistance.